Welcome to duomatchjoy. This Privacy Policy explains how AHerchi WebDesign GmbH (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website (www.duomatchjoy.com) and purchase our digital matching games. We are committed to protecting your personal data in strict compliance with the European General Data Protection Regulation (GDPR) and applicable United States privacy laws.
1. Information We Collect
We practice data minimization and only collect the information necessary to provide our digital services securely.
Personal Data: When you make a purchase or contact support, we may collect your email address, name, and billing details.
Transaction Data: We record your purchase history, order numbers, and digital delivery logs to ensure successful fulfillment and manage refunds/disputes.
Technical Data: We automatically collect standard log data such as your IP address, browser type, device type, and time zone to ensure website functionality and prevent fraud.
2. How We Use Your Information
We use your data exclusively for legitimate business purposes:
To deliver the digital games and access links to your email.
To process payments securely and prevent fraudulent transactions.
To provide customer support and respond to your inquiries.
To comply with legal obligations, including German commercial and tax retention laws (GoBD).
3. Payment Processing & Data Security
We do not store or process your sensitive credit or debit card information on our local servers.
Stripe Integration: All financial transactions are handled exclusively by our secure payment partner, Stripe. Stripe processes your data in accordance with strict PCI-DSS Level 1 compliance.
Billing Descriptor: To maintain transparency, your payments will appear on your bank statement as “DUOMATCHJOY” or “AHerchi WebDesign”.
4. How We Share Your Information
We will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with:
Service Providers: Trusted third parties (like Stripe for payments and our secure email delivery service) who assist in operating our platform, bound by strict data processing agreements.
Legal Authorities: If required by law, court order, or to protect our legal rights against fraudulent activities.
5. Cookies and Tracking Technologies
We use essential cookies to maintain your shopping cart, remember your preferences, and ensure the website functions correctly. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of our site may not function properly without them.
6. Your Privacy Rights (GDPR & US State Laws)
Depending on your location, you hold significant rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to our legal data retention obligations.
Right to Opt-Out: US customers have the right to opt-out of the sale of personal data (Note: We do not sell your data).
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.
7. Data Transfer and Storage
As a German-based company, your data is primarily processed within the European Economic Area (EEA). If data must be transferred outside the EEA (e.g., via global service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your privacy.
8. Children’s Privacy
Our website and digital products are directed at adults aged 18 and older. We do not knowingly collect personal information from children under 13 (or 16 in certain EU jurisdictions). If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Effective Date” at the top of this page.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Data Controller:
Company: AHerchi WebDesign GmbHBrand: duomatchjoyRegistered Office: Prinz-Carl-Anlage 19, 67547 Worms, GermanyCommercial Register: Amtsgericht Mainz, HRB 45229Email: connect@duomatchjoy.comPhone: +49 175 5938936