1. Fulfillment Standards
At duomatchjoy (operated by AHerchi WebDesign GmbH), we provide instant digital fulfillment.
- Timeline: Access is granted immediately upon successful payment authorization and fraud screening by Stripe.
- Method: A unique access link or digital asset will be dispatched to the email address provided.
- Exclusivity: We provide digital-only products; no physical shipping is required, and no customs duties are applicable.
2. Proof of Fulfillment for Dispute Resolution
In accordance with international digital trade standards, our platform maintains a comprehensive Fulfillment Log for every transaction, which serves as conclusive evidence of delivery:
Digital Timestamp: Exact date and time of dispatch.
Recipient Verification: Verified email logs.
Access Logs: IP address and browser headers recorded at the time of initial content access.
The service is considered legally fulfilled and consumed the moment the digital link is successfully generated and transmitted.
3. EU Right of Withdrawal Waiver
Pursuant to Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and Section 356 (5) of the German Civil Code (BGB), the right of withdrawal expires prematurely for digital content not supplied on a tangible medium:
Express Consent: By proceeding with the purchase, you grant your prior express consent for us to begin the performance of the contract immediately.
Loss of Right: You acknowledge that you lose your 14-day right of withdrawal once the digital delivery has commenced (i.e., when the access link is sent).
4. Technical Support & Non-Delivery
System Requirements: Customers are responsible for ensuring their hardware/software is compatible with our virtual matching games.
Resolution Protocol: If the delivery email is not received within 10 minutes (after checking spam), please contact us at connect@duomatchjoy.com. We guarantee a manual resolution or technical fix within 24–48 hours.